FAQ
PRODUCTS
What you’ll find at mimmi?
On www.mimmibrand.com, you’ll find mimmi pieces as well as unique collections from other European brands. Products that bring those cool vibes, you know?
How to Care for Your Products
We recommend washing your products by hand and with care. Ideally, use cold water and a gentle laundry detergent.
If you prefer to machine wash them, here are a few tips:
- Turn it inside out.
- Wash at a maximum temperature of 30°C.
- If possible, place it in a laundry protection bag.
- Do not use bleach.
- Iron at a maximum temperature of 110°C.
- Do not dry clean.
- Do not tumble dry.
- Do not wring or rub.
How can I find out if an item will be restocked?
We recommend keeping an eye on our social media, @mimmibrand, for any news about upcoming launches and restocks. We’ll also announce the date and time.
BEAUTY CASES sizes
Dimensions may vary slightly as the toiletries bags are cut and made by hand, one by one.
MINI size: 11cm x 7cm x 7cm.
MEDIUM size: 19cm x 11cm x 9cm.
LARGE size: 31cm x 17cm x 11cm.
FLAT size: 24cm x 14cm x 10cm.
Tamaño de los BOLSOS
The measurements may vary slightly as the bags are cut and made by hand, one by one.
You will find information on the size on each bag’s product page.
Shop on ON DEMAND
Buying on-demand means purchasing a product on request; we produce the exact number of items that are going to be sold. It is a standard purchase; we simply need to finish manufacturing the item, and therefore the delivery time is longer than usual. Production time is 5 to 7 days, depending on demand at the time (during peak periods such as sales, public holidays or Christmas, production time may be longer). We’ll do our very best to ensure you receive your order as soon as possible <3. We don’t want to be a fast-fashion brand, and this takes a bit of time, love and patience. If you have any questions, you’re always welcome to get in touch with us.
How can you tell if an item is ON DEMAND?
You’ll find this information on the website, along with the delivery time.
What happens if my order contains several items but only some of them are ON DEMAND?
We try to dispatch orders in a single consignment for logistical reasons and to help reduce CO₂ emissions. If you’d like to receive the items first and then the on-demand products later, we can split the order into two consignments, so you can enjoy some of them as soon as possible. Simply get in touch with us by emailing hello.mimmibrand@gmail.com.
DELIVERY
FREE delivery
- Mainland Spain and the Balearic Islands: Free delivery on orders over €50.
- Portugal: Free delivery on orders over €50.
- Europe: Free delivery on orders over €100.
How long will it take for my order to arrive?
Standard deliveries (mainland Spain, the Balearic Islands and Portugal) are handled by Correos. They usually arrive within 2 to 4 working days. If you need it sooner, you can choose the 24/48-hour express delivery option.
What happens if they try to deliver and I’m not at home?
We will attempt delivery twice. If we are ultimately unable to deliver to your address, you will receive a text message or a notification with the details of the post office where you can collect your mimmi parcel. Please remember that you will have 8 or 15 days to collect the parcel and that it will be available from the day after you receive the text message or notification.
Where are the parcels dispatched from?
Items are dispatched from Barcelona, Spain.
Delivery options
We offer the following delivery options (Spain):
- Standard delivery
- Express delivery.
Options may vary depending on the delivery region.
How much does delivery cost?
At mimmi, we deliver to virtually the whole of the European Union. These are the delivery charges:
- Spain (mainland): €5–€8
- Spain (Balearic Islands): €6
- Portugal: €7
- Rest of Europe: €13–€16.
Delivery charges and options will be displayed at checkout.
Do we deliver to the BALEARIC ISLANDS?
Yes!!! We offer delivery to the Balearic Islands.
Do we deliver to the Canary Islands, Ceuta or Melilla?
No :( We don’t currently offer deliveries to the Canary Islands, Ceuta or Melilla, but we’re working on it.
If you live in the Canary Islands, Ceuta or Melilla, please email us at hello.mimmibrand@gmail.com.
Deliveries to the EUROPEAN UNION
They cost 13/16€ and usually arrive within 5/8 working days.
Any customs charges (if applicable) will be payable by the recipient. Should the customer refuse the parcel at customs, mimmi will not be held responsible for the parcel or any associated costs.
Deliveries to the UK
Yes!!! We offer delivery to the UK.
Shipments to EUROPE (non-EU) and INTERNATIONAL destinations
At present, we only deliver to mainland Spain, the Balearic Islands, Portugal and certain European countries.
Our aim is to expand to more countries in the future.
Do I have to pay duties, customs charges or taxes?
Any additional costs (duties, customs charges or taxes) will be borne by the recipient. Should the customer refuse the parcel at customs, mimmi will not be held responsible for the parcel or any associated costs.
What happens if my order hasn’t arrived?
Please email us at hello.mimmibrand@gmail.com or get in touch via the ‘Contact’ page, and we’ll find a solution.
Where can I buy mimmi in-store?
At present, we do not have any physical shops where you can buy mimmi.
PAYMENTS AND ORDERS
How can I check the status of my order?
It takes us 2 to 4 days to process your order. Once it has been dispatched, you will receive several emails containing the tracking number.
Payment methods
You can pay by credit card, PayPal or Klarna.
¿Porqué se ha cancelado mi pedido?
As we are a new and small brand, we have limited stock.
To ensure access to our products, our anti-fraud system may cancel orders from customers who attempt to make multiple purchases in quick succession. It may also be the case that we have run out of stock and the product is no longer available.
Can I change the delivery details for my order after I’ve placed it?
If we haven’t dispatched your order yet, we can amend the details. Please email us at hello.mimmibrand@gmail.com and we’ll see what we can do. Sometimes we can sort it out, but on other occasions the parcel will be returned to us and we’ll proceed to cancel the order.
RETURNS, EXCHANGES AND REFUNDS
What is your returns policy?
We strive to offer you the best products. However, if you are not completely satisfied with an item, you can exchange or return it. To start the process, please email us at hello.mimmibrand@gmail.com, quoting your order number, and you will receive an email setting out the steps to follow. You will be responsible for the cost of the return or exchange. You have 15 days from receipt of the product to request a return or exchange.
Return of UNCOLLECTED parcels
If a parcel is not collected from the collection point within the stipulated time frame and is returned to our warehouse, we will issue a refund for the cost of the goods only, plus the return delivery charges. Delivery charges will not be refunded.
Important: Please ensure you collect your parcel within the time limit set by the collection point to avoid any inconvenience and additional costs.
Can I CANCEL or CHANGE an order?
If we haven’t dispatched your order yet, we can amend the details or cancel it. Please email us at hello.mimmibrand@gmail.com.
My order has been delivered, but I can’t find it
If you cannot find your parcel, we recommend that you first contact the courier company to request proof of delivery, and ask your neighbours or flatmates if they have collected the parcel on your behalf.
If you still cannot find the parcel, we’ll be happy to help. Please email us at hello.mimmibrand@gmail.com.
Are delivery charges refunded?
Please note that mimmi does not cover the cost of postage.
How can I make a claim?
If you have received a faulty item or an item that is completely different from what you ordered (wrong size, colour or product), please email us at hello.mimmibrand@gmail.com.
GENERAL ENQUIRIES
How can I get in touch with the mimmi team?
You can contact the mimmi team at hello.mimmibrand@gmail.com. We’ll be delighted to help you with any queries or questions you may have.
Our customer service team is available by email from Monday to Friday, 10am–6pm CET, except on public holidays.
I run a shop and would like to sell Mimmi – what should I do?
WOW, thank you so much!! Please send us an email at hello.mimmibrand@gmail.com.
I’d like to contribute and publish content about Mimmi
WOW, thank you so much!! We’re looking for real creators who’d like to collaborate with us. You can always message us via Instagram DM or send an email to hello.mimmibrand@gmail.com.
Please be patient – we’re a small team and it might take us a while to reply.
